A common complaint heard are agents irritated by the constant request for initials, signatures, missingcheckboxes, incomplete or missing documents, or a request for an addendum adding clarification. This classwill help you understand what is needed or why it is being requested. In the end, you may decide to TC yourown files, or hire someone to manage the file for you. Either way, you will leave equipped with the ability toreduce errors or the need for corrections.

E1518(R)